Delivery & Returns
At Shanks Tools, we strive to provide you with a seamless shopping experience, including fast and reliable delivery of your tools and equipment. Below are the details regarding our delivery options, costs, and policies.
Delivery Options
Standard Delivery
- Cost: Free delivery is included with most items.
- Delivery Time: 7-10 working days.
- Service: Our standard delivery service is handled by trusted courier partners to ensure your order arrives safely and on time.
Delivery Areas
We deliver to all UK addresses, including Scotland, England, Wales & Northern Ireland. If you are unsure whether we deliver to your area, please contact our customer service team for assistance.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your delivery through our courier's website.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing items, please contact our customer service team within 14 days of your order date. We will do our best to resolve any issues promptly.
Returns
If for any reason you are not happy with your order, we offer a straightforward returns process to ensure your experience is hassle-free.
Return Eligibility
- Time Frame: Returns are accepted within 30 days of the delivery date.
- Condition: Items must be unopened and unused to qualify for a return. This means that the original packaging should be intact, and the product should not show any signs of use.
- Non-Returnable Items: Unfortunately, we cannot accept returns for items that have been used or opened, as we cannot guarantee their quality and safety for resale.
How to Return an Item
- Contact Us: Before returning an item, please contact our customer service team at info@shankstools.com to inform us of your intention to return. This helps us process your return more efficiently.
- Prepare Your Package: Carefully package the item in its original packaging, including all accessories, manuals, and any promotional items that were included with your order.
- Return Label: We will provide you with instructions on how to send the item back to us. Please note that return shipping costs may be the responsibility of the customer unless the return is due to a fault on our part (e.g., incorrect or damaged items).
- Ship Your Return: Send the package to the address provided in the return instructions. We recommend using a tracked shipping service to ensure your return is safely delivered.
Refund Process
Once we receive your returned item and confirm that it meets our return policy criteria, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 working days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size or model, we recommend returning the original item for a refund and placing a new order for the desired product.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage or fault to expedite the process.
Thank you for choosing Shanks Tools. We appreciate your business and are committed to providing you with the best tools and service possible. If you have any questions regarding delivery, please don’t hesitate to reach out to our customer service team.